Jim is a true professional who worked with me over months to identify and correct septic field problems. His positive attitude and helpful discussion in resolving issues is the best I found.
Mike and Shane came out and did an outstanding job on replacing our septic pump. Same day service - and they came out on a Friday evening! Mother's day would not have been very happy if they didn't save the day. HIGHLY RECOMMEND!!
We had our septic tank pumped and baffle tee replaced. The guys were on time, respectful and quick. They cleaned up very well after the job and even fluffed our pine straw to perfection!! We'd recommend these guys without hesitation.
Michael and Shane did an awesome job. Had to pump the septic,install a new baffle tee and tail out line. Very little yard displaced. Will definitely use Septic Service Pro again. Very pleased.
We live in Dawsonville. The crew that came out was very professional. The company owner explained to me the value and the many details about the septic that I did not know, that is why I chose them in the first place. Excellent service. R.McGary
Jim and his crew installed a new leech field for us quickly and professionally at a very reasonable cost. They handled all of the permitting and inspections and completed the work in a timely manner. Would recommend them to anyone.
Michael and assistant pointed out a leaking toilet that I didn't know I had (saved me $ there!). They also disturbed very little of the yard to get to the tank. Not the super cheapest but no hard upsell when they got here. Very pleased.
The team was efficient, friendly, knowledgeable and FAST to arrive. The bill was extremely reasonable for the work needed to be done. I would HIGHLY recommend Septic Service Pro.
These guys were amazing. Jim and Mike came when they said they would, did the job, explained everything they did. Very courteous,and professional. I am a handicapped person and felt extremely comfortable with them at my home. Thank you!!!!!
Did a Great Job!!Very honest, Very professional. Educated, involved us throughout the process, we are new to septic. Showed us what they looked for and explained how things should work in our system, what we need to watch for. Tank was emptied, sludge removed, the field was sucked to remove all water and retreated with bacteria. We have a septic system that is a bit odd in construction and they were great to address it for us. I got their name from my neighbor who also used them and they too were very happy. Great job, very pleased!
Honest with Exceptional ServiceWe had a very interesting situation since the prior home owner covered the septic covers with a driveway. We had another septic service company come out several months ago that could not even find the tank. Our estimate from them was about $5000 for cutting the driveway, inspection and cleaning. Needless to say, we weren't too eager to jump on that. We decided to try a different company - and with good reviews we chose SSP. Michael arrived within a few days and found the tank in about 5 minutes. What is even better is he found out exactly where the lids were and in fact only part of the tank was covered by the driveway! He gave us what I thought was a very fair quote for what needed to be done. We got on his schedule - he showed up on time - and did the job (which included cutting part of the driveway, digging the holes and cleaning) very quickly and effectively. He cleaned up and was just a great guy to talk to. I would not hesitate to use them again!
HonestClarence is a wonderful source of information and provides honest answers to your questions. These guys are not just out to make a buck.
Recommended without reservation!We had our septic tank pumped and baffle tee replaced. The guys were on time, respectful and quick. They cleaned up very well after the job and even fluffed our pine straw to perfection!! We'd recommend these guys without hesitation.
Excellent Septic ServiceMike and Shane did a great job servicing and inspecting my septic. The were very knowledgable, friendly, offered all kinds of suggestions, price was good, and they repaired my access lid without any issue. The office scheduling was great and prompt. Great to see a quality company that care about doing it right.
Fantastic JobThey had to come out twice (didn't charge for the extra trip) because we had a difficult time finding our tank. They found it under or deck which had to be removed to access the tank. Once I resolved that they came out again and emptied the tank and repaired the drain field. It was long overdue. Thanks for the great job!! Ken
Amazing JobMichael and Shane came out and did an absolutely amazing job. They were great to work with. Recommend.
Great bunch of guys to have on your side I have used Septic Service Pro on a few occasions (Which by the way is no negative reflection on them). They are definitely Septic Service Pros. Their pricing is fair, the personnel are polite and as professional as it gets. I accidentally paid hundreds to another company out of Gainesville that begins with an "H" who said Yup.. its broke and got nothing more than that. I called Septic Service pro who fixed it for less than the other company who charged hundreds >$500 to agree its broke and charged a sickly high service call.
Top-Notch..!!My..My..Mike and Shane over at Septic Service Pro have my sincerest appreciation for repairing our septic tank system and making the installation go so smoothly. Your professionalism and genuine caring made this a truly pleasant experience. Now I am not one to throw many flowers, however in this case, they are well deserved. Mike and Shane are a credit and genuine asset to Septic Service Pro. Actions speak volumes and you gentlemen exemplify why Septic Service Pro is Atlanta's Best Choice..!! Again, Thank You, I really appreciate you. Clarence, you have definitely gained a new customer and I will definitely refer all my friends to your superb organization. Well Done.!
Extremely satisfiedMichael and Shane are very professional, flexible, punctual. They do what they say they're going to do and did not leave a mess. Could not be happier!
A wonderful company with excellent people!Michael and Shane did an awesome/fantastic job. They had to locate our main septic tank which was in the front yard. They pumped the septic, installed a new baffle tee and installed a new concrete lid. The original septic guy who installed our tank broke one of the lids and covered the spot with 2x10's and a sheet of plywood. After 24 years this had rotted and caved in and the tank was full of dirt and wood. They did not charge me any extra for this additional work. They ordered me a new concrete lid, went to Gainesville to pick it up and installed it. While covering it up the new lid broke and all the concrete and dirt went back into the tank. These guys just got back to work and dug it out by hand and ordered another lid. The faulty lid cost them additional time and money, but they did not charge me any additional to cover their loss. Very little yard displaced. I will definitely use Septic Service Pro again. I cannot say enough about this company and the great team they have put together. They are honest, reliable, and do the job right. If you ever have any septic issues this is the only company you need to call.
VERY GOOD SERVICE!I called Septic Service Pro on Wednesday 12 Aug to have our septic tank pumped at our home in Flowery Branch. Clarence set up an appt for Thursday morning. Next day Mike and Shane showed up promptly at 9a.m., drained the tank, did an inspection, cleaned everything, and completed the job in 1 hour. Great friendly service all around! Highly recommend!
PROFESSIONAL AND COURTEOUSMichael and Shane did an awesome job. Had to pump the septic,install a new baffle tee and tail out line. Very little yard displaced. Will definitely use Septic Service Pro again. Very pleased.
Capable and professionalMichael and assistant pointed out a leaking toilet that I didn't know I had (saved me $ there!). They also disturbed very little of the yard to get to the tank. Not the super cheapest but no hard upsell when they got here. Very pleased.
These Guys Are Great!Clarence, Nick and Steve did an outstanding job on the repair of my sand filter system. They were extremely knowledgeable in the way they approached the job and very professional in the execution. They left everything the way they found it when the job was complete and the price was very reasonable. They really live up to the name Service Pro and I would recommend them to anyone. Tom Stowell - Gainesville, GA
Quality Service - Excellent PriceMike and Shane came out and did an outstanding job on replacing our septic pump. Same day service - and they came out on a Friday evening! Mother's day would not have been very happy if they didn't save the day. HIGHLY RECOMMEND!!
Fantastic CompanyGreat company! Gave me a rough idea of the cost over the phone. Came out to my house gave a fair estimate. After digging they found that it would cost a bit more (based on the condition and age of my septic tank) but DID NOT charge me a dime extra!!! The saved me a ton of money by knowing how to fix my problem instead of suggesting that I replace my drain field (like the other three companies did). Worked late into the night and completed the job. Plus left the work area looking neater than when they started. If you are looking for a fair, honest, company that knows their business and does a fantastic job, look no further. These guys are the best!
Great ServiceWe live in Dawsonville. The crew that came out was very professional. The company owner explained to me the value and the many details about the septic that I did not know, that is why I chose them in the first place. Excellent service. R.McGary
I would give them 10 stars if I could!!!We had them come out and pump our tank. They started digging and water came up. The people that pumped it before (Atlas Free Flo) just pumped the water and not solids! Do not use Atlas! Michael from Septic Service Pro explained everything that had happened. He gave details of what him and the other guy were doing. They had to pump more than they were supposed to and put a new drain on the tank. There were no hidden charges it was what he said it would be. They were very friendly, nice and professional. I cant say enough about this company. Clarence answered the phone and was the nicest person. I want to say thank you to all 3 guys. We will use them again and I have text everyone I know with a septic tank your number. Thank you again for being so honest!!!
Awesome Service!I recently bought a house and used them for two septic tank inspections. Once we picked the house, they came and fixed up the tank for us and pumped it. Clarence answered the phone and scheduled all the services for us. Jamie came and did the work. They are all awesome. So professional and courteous, always punctual and did a great job! I will definitely use them from now and recommend them to everyone.
very impressiveI was impressed by the knowledge and patience from the first phone call. I had a lot of questions about my system, and they cheerfully and patiently answered them. Michael and Shane were our techs and they worked very hard to not only dig to a hard-to-access tank, but Shane got into our tank to clean out dirt from a cave-in years ago! Michael was incredibly knowledgeable, and explained every step of the repair process. This is the type of honest, hard working business that makes our city and state a great place to live.
Highly recommendedThe team was efficient, friendly, knowledgeable and FAST to arrive. The bill was extremely reasonable for the work needed to be done. I would HIGHLY recommend Septic Service Pro.
Excellent and prompt serviceI called on New Years Day at 3pm and they were going to try to send someone out that day with no extra holiday charge. I asked them to come the next morning due to prior plans I had. Nick showed up fri morning and explained step by step, what the problem was and how he was going to fix it. After my concern on the cost, he called the office and they gave me a flat price and he promised that would be the price regardless of what parts used, etc. He fixed the issue and was very personable. I would highly recommend this company.
WONDERFUL service!I can't say enough good things about this company. We had been struggling on and off with slow drainage and had several other companies tell us that we needed to spend thousands on a new drain field. Septic Service Pro came out and with minutes determined that it was a simple fix due to a part being improperly installed by another company that we had previously used. They were professional and honest. I will definitely use them again and highly recommend them.
1st Class ServiceHonest, dependable, reliable. we had a sewage/septic pump that wasn't working, I told them we had an elderly renter and needed to have it done asap. They rearranged their schedule and sent mike out. Mike was extremely helpful, did the work quickly, explained why it wasn't working (too many heavy tissues). He suggested tips and recommended and advised us on proper maintainance of our septic tank. He gave us a "miniclass" on septic tanks, care and upkeep and how to tell if you need a new drain field. When one uses home service businesses you can tell the guys who just want to get the money, and the guys who love their job, and love helping the customer. septic service pro is just such a company. their philosophy is to help the customer, educate them and treat them like family. Septic Service is one of the best home service businesses I have used in my last 30 years of home ownership. Thanks to Mike and the rest for your outstanding service. Connie and Pat
Great service!Called on Monday and they were here on Friday. Great service and were true to their price. No hidden fees. Will use them again and recommend them.
Septic Service Pro are True ProfessionalsMike and his associate were prompt, courteous and very competent. This was my first experience dealing with a septic company and due Mike's knowledge and his ability to articulate my septic tank issues along with the solution, I was quickly put at ease. The work performed was above and beyond my expectation. In addition, there were NO high pressure sales tactics. I highly recommend Septic Service Pro and will call upon them for any future septic needs. Eddie M.
Look no further for Septic CompanyJim and team did a great job installing an entire new system for our newly purchased home. They worked with us through out the process to get the most cost efficient septic solution while giving us options along the way. Jim handled all permitting and kept to his timeline. Professional, Knowledgeable, and operate with High Integrity. They have our business as long as we own a house with a septic system.
Knowledgable and HonestI read a ton of reviews before I settled on Septic Service Pro. Glad I did because the service was great. Very few people who go with the company that charges $189 to pump your tank pay less than $600. I had over 4' of sludge in my tank and they still only charged me $295. Mike inspected the tank and all looked well. I told him I was having issues with the toilet and some lower drains gurgling. He could have sold me the farm but suggested we just pump for now since the build up in the tank was so high but if it happens again I would know in about a week or so. Well the gurgling is back and Mike is coming back out soon and I'm confident he will correct the issue and not try to sell me something I don't need. He already had a plan of attack if the pumping didn't correct the issue and alerted me to a ballpark price should he need to come out. No surprise there. I compared his ballpark price to what others have paid and with their $189 specials turning in to $4000-$6000 and I won't be close. Bottom line is that they have already proven to be honest and I know when he leaves my house next Monday it will be fixed and I will not have paid for something I did not get or paid for something I don't need. If I experience something otherwise you can be sure I'll write it up but I have a feeling I will be giving them some more praise. You can trust these guy's because integrity matters to them!
Highly RecommendThe staff at Septic Service Pro were friendly, professional, and prompt. Michael and Sean showed me what needed to be replaced/repaired on our septic tank and explained why. When they were finished they showed me what they did. My husband was very pleased that they took the time to cut the grass out in blocks and replaced them so not to damage the lawn. I would highly recommend this company and have given their phone number to neighbors.
Really, Really helpful!I highly recommend this company. The technicians who visted us when our septic alarm went off, quickly diagnosed the problem, which had an easy fix, but could have just as easily told us we needed a new costly pump when we did not, which others might have done. They went further to educate us "new septic owners" about things to be aware of, and went above the call of duty to also help us locate the path of our septic drain field pipe. I will use them for all our septic needs.
Couldn't of been happier..The crew just left my house and the first thing I wanted to do was review them. They were prompt, professional, and did a great job. The crew contacted me plenty of time ahead of their arrival and showed up exactly on time. Throughout the entire process they walked me through what they were doing, why they were doing it, and fully explaining my options. Even though I asked a ton of questions they were patient with me and gave me all the information I needed to make decisions. There was no complaint when the work went from just pumping my tank, but repairing it and cleaning both my field in intake, just two really hard working guys doing their job. If I ever have another septic problem they will be the first person I call. If anyone I know has a septic problem they'll be the only number I give. Great job and thank you.
Great service & value xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
After calling 3 other companies with no returned calls or can't do it attitude, I finally found Septic Service Pro. The scheduler was courteous. They showed up on time. They diagnosed the problem and fixed it at a very reasonable cost. This was to problem was a fix of a previous repair done 8 months ago by another company.
Repeat Customer is Once Again Pleased!When we had to have our septic tank serviced again, we decided to try a different company b/c they had earlier availability; however, we quickly reverted back to SSP when the other company failed to call and let us know they could not come out ON THE DAY OF SERVICE. We had to initiate a call to them, b/c we had not received a confirmation call for our appointment and our service time frame was at the halfway point. Michael and his associate were prompt, very knowledgeable and efficient. They thoroughly explained the work they were doing, the price (for additional services), and suggestions / recommendations for any areas of concern. Their tag line of "The Best Name In The Industry" is very true! This was a lesson learned to "stick" with who you know!
Stop Reading....Call them NOW!If you're reading these reviews you must have septic tank problems. These are the folks you want! I discovered a problem on Christmas day...called them the next morning, Mike was here by 1:00...he has bad news about my tank, but the good news, was he was prepared to fix it now. I had the same problem as the one negative reviews I read...broke pipe and "just needed a T-pipe"...thing is, Mike is the pro, has the knowledge to do it and had the big truck...as I see it, it worth every dime I spent...PLC
Saved My Christmas!Here it is Christmas Eve, family in town and all the stuff that goes with it and my septic system stops working. Called these guys right away and they had somebody here within an hour or so. They took care of the problem in no time and at a very reasonable price. You could say they saved my family's Christmas. No "emergency fee" like you might find with other companies. These guys were awesome. Would highly recommend them to anyone who needs service. Special thanks to Mike for taking time away from his own family to help out mine. Can't thank them enough.
Septic Service Pro is top notch!They committed to next business day, gave me clear info on the fees, arrived on time, and provided clear and excellent customer service. I will call them first every time.
Professional, quality workJim and his crew installed a new leech field for us quickly and professionally at a very reasonable cost. They handled all of the permitting and inspections and completed the work in a timely manner. Would recommend them to anyone.
Excellent job doneJim and his expert team laid out all my options for me and helped me make the best decision for my situation. I got quotes from a few other vendors in town. None of the other vendors made me feel like they cared about me and my situation. Jim took the time to get everything done right so my family and I have one less thing to worry about. Great service, great work, great value!
Great ServiceNo one looks forward to this service. We tried to get another company first and after multiple reschedules, we tried Septic Service Pro. First, we received a call from the team 20 minutes before they arrived. Jim and Michael were both professional, explained everything in great detail, completed the service in a timely manor, and cleaned up everything when completed. I would highly recommend this service to anyone in need of septic service.
True Professionals with Integrity!I was shaking in my boots when our septic tank backed up on Superbowl Sunday! On Monday morning I called some of the $199 guys and got so much "double-talk" that I knew I was in for a good financial beating. During my exploration I stumbled across Septic Service Pro. From the very moment the owner, Clarence, answered the phone I knew I was going to be OK. He explained what I needed and why with confidence. No doubletalk whatsoever! When his crew arrived they expertly started working on my septic system. They took the time to explain what they were looking for and pointed out potential problems in my aging system. They proceeded to pump-out my tank and let me know exactly where I stood both short and long term. I was informed about near-term repairs that should be done BUT I was never pressured to make the repairs right on the spot. They let me know that my septic system would operate properly even without the repairs, but explained the risks of deferring repairs. I am in the automotive repair business and I can spot a fraud a mile away! These folks have earned my highest recommendation, which is very hard to do! Rarely today can you find honest hard-working people that truly care about their customers and charge a VERY FAIR PRICE! I strongly encourage you to call them if you need anything related to your septic system.
Not the cheapest but the best!Impressive knowledge of every septic system and the best equipment to do any job big or small. If you want the best pros to do your job, call Jim Caravan.
5 stars is not enoughThese guys were amazing. Jim and Mike came when they said they would, did the job, explained everything they did. Very courteous,and professional. I am a handicapped person and felt extremely comfortable with them at my home. Thank you!!!!!
Love These Guys :)HOw else can I say it but...So Impressed.Jim & Mike just went over and beyond to fix our problem and kept us informed along the way..They were an answered prayer. Our lives have been so overwhelmed with health issues that just one more things was gonna be the tipping pitcher.. Our home was built in the late 80's and nver had a septic problem, Until now and oh by the way they were not even gonna be here for another day then I got a call that they were coming today before 2:00 I was so happy I wanted to cry. It was like having a family memeber come to my house and fix my problem without reaming me over the coals.They totally made me feel like my case was not the WORST Case they have seen. That being said they will be my maintenance guys FOR LIFE...Thank You SO MUCH/JIM&MIKE..It was my pleasure to meet such honest people that I can call on again and TRUST. You know there is a God when he sends people like this into your life to help you when you are in need. I hope I see them again real soon for burgers or anything fun.
Above and BeyondSeptic Service Pro has pumped my system and replaced my drain field and intake pipe. They were very responsive to my scheduling needs and helping me on weekends. Their pricing is fair, but the value of their work, level of communication, and flexibility makes them a great deal. I'll recommend them to anyone and certainly use them again.
Wow! What a pleasant surprise!If you ever need to have poop pumped, no I am not talking colonoscopy, this is your company. After reading and hearing horror stories about people being scammed I was very nervous to have our tank pumped. Jim was fabulous; arrived early with a phone call prior to arrival. They didn't find, or manufacture any non-existent problems to jack up the price. Honest work for a fair price and they put my lawn back together beautifully. Jim even washed their footprints off my driveway. They have a customer and a referral for life. Thank you Septic Service Pro for a job well done!
Exceptional!If these guys ever want to get out of the business and into training other service professionals, they could definately make it. Careful to make sure I knew what they were doing at all times, not hiding any prices or fixes and very reasonable. My yard is actually in better shape than before they dug it up. Outstanding work and dedicated to servicing the customer and not just their own pockets. I have several times and will continue to recommend them to everyone.
Honest, Excellent, PoliteMichael and John came to clean the septic in my income property. They were punctual, polite and professional. They got the job done, made sure I was comfortable with what they were doing to the septic, and they did everything right away. I will definitely use them again and will recommend them to anyone who has a septic.
Best we've ever usedProfessional and they were very polite. They were very punctual and didn't waste any time getting started. Very personable and took the time to do a great job. They were the best we've ever used. Will definitely use again. Already recommended to our neighbors.
Best Service No Doubt!I called on a Sunday evening and reported a non emergency problem with my septic system. I received a call back at 7:30 am on Monday morning. Jim and Mike were working on my problem by 9:15 am Monday morning. They explained everything in detail and fixed my problem on the spot. Very professional service and reasonable pricing. I would recommend these guys to everyone!
Great timely servbice.Today I called Septic Servce Pro. By 11AM they were here ready to get to work. They opened my septic tank and after 27 years it was full. They proceded to tell my and show me what was need. Gave me a very good estimate and got to work. They explained why things were as they are and fixed them quickly and effeciently. Ken Garmen worked with his men and insured that each step was professionaly done. Very Good job all arround. Thank you Ken.
Great jobJim came to our house and did an amazing job. He was also able to connect us with a landscaper to save our yard. I would highly recommend this company.
Fast, High Quality, Reasonable What More can I say - Complex job, done quickly, done well. Knew what was being done and how much it would cost.
Highly professionalJim is a true professional who worked with me over months to identify and correct septic field problems. His positive attitude and helpful discussion in resolving issues is the best I found.
I trust these folks completely - 100% satisfiedWords cannot adequately express the commitment of Jim and his team to helping me solve my septic drain field issues this past year. Jim worked with me for months to evaluate the situation, investigate a possible Gwinnett County sewer line solution, and then ultimately design and install the final plan with skill and diligence. Jim has a tremendous professional relationship with the Gwinnett County Environmental Health inspectors, which was critical as he had to modify the plan in the middle of the project. Kudos to Jim, Clarence and all others involved - you have earned my trust and respect, and I am a customer for life! Mark Brannon
Dedicated ProfessionalsGosh! What service!! Jim and Mike came at 8 a.m. prior to a job to see about my trouble, told me what to do and said they would be back as soon as possible. They came back as my husband "got home from work" and began. They showed us all along the way what was wrong with our water main and septic. They finished the job at 10:10 p.m. and we had water!!! Thank You Jim and Mike. That is what the "American Worker" is ALL about!! We recommend. The Warners
GREAT Customer Service!!!! In a day and age when it seems increasingly difficult to find any type of company that employs folks with good customer service skills, these septic guys are TOP NOTCH!!! Seriously, I never thought I'd be writing a review about my septic tank pump-out experience but they absolutely deserved it. The guys were not only on-time but a little early. They were VERY professional, did a great job of taking care of my landscaping (which is special to me!), and did it all at a very reasonable price without trying to "up-sell" me on everything under the sun. I highly recommend these folks as they are true professionals in a crappy business (pun intended!). Keep up the great work Clarence and team!!!
# 1 in the # 2 businessThese guys are really great. Nice to deal with an honest, 1st class company.Don't fall for the $199 guys who have whopping add ons. Save yourself money and time.
Honesty & IntetritySeptic Service Pro just completed a huge project for me, that of connecting to DeKalb's public sewer system. These folks invested an enormous amount of time doing the homework, working with the county inspectors, acquiring the needed permits, scheduling large equipment, procuring supplies, & scheduling personnel for a four day excavation. The connection was 18 feet below the surface of the road with many obstacles to overcome back to my house. Clarance & Jim exhibited confidense & peace through it all. Everyday, the site was cleaned and prepped for the next day. I can't say enough great things about this company or Clarance & Jim. I will call them again for just about anything, because they also have a reliable network of people with whom they do business. Very rare to find so much integrity! Thank you gentlemen!
Don't fall for those $195 companies!!!My septic alarm went off so I went online and had a company come to pump out my septic system for $195. $765 later and with a bid for over $3,000, I called Septic Service Pro and Jim was at my door within 2 hours. He took care of all my problems for under a third of the other companies bid. I highly recommend Jim and his company. Very prompt and professional. Jim takes great pride in his work!!!
Never been pumpedOur home's septic tank had never been pumped out since it was built in the mid '80's. To top it off, it was located 2.5 feet under our front sidewalk. The crew that came out SSP was very knowledgeable and professional. They did an excellent job of quickly exposing, pumping, and repairing the tank (including installing a new lid with riser for easy access the next time), and for a reasonable price. We will sleep better knowing our septic system will not be causing an untimely disaster and is good for the future.
Great service, informative!These guys did a great job. I had them out for a basic septic tank pump. Quick response, competitive cost. They also explained a lot about the septic system without making it feeling like they were trying to sell me a bunch of unwanted services. Highly recommend!
WOW!They were very professional.They were even earlier than they had said, which was GREAT! (I needed my shower, washer,toilets, dishwasher!) I expected my yard to be completely torn up, but they did very little damage. I was also expecting to pay a large sum of money, but they were very reasonably priced. I recommend them!!!!!!!!!!!!
Professional work at a reasonable priceJim & Mike diagnosed my septic system problems, explained each step and repaired them properly. Arrived within 2 hours of my unscheduled call. Thank you for your honesty, a job well done and tremendous service.
Honest & ThoroughMy pump alarm went off and they were out the same day and even contacted the manufacturer of my unique system and got the answers needed to get the right person out to address the problem. Very professional and honest workers just trying to please the customer. We appreciate all Jim's hard work.
Best PlumberBest Plumber, very professional and gave me an accurate estimate up front. Very friendly and great at communicating. Highly recommended.
This is who you want doing your septic workBetween talking with Clarence, the owner yesterday by phone, and Jim and Mike coming out today, the experience could not have been better. Their professionalism shines through in a business that is filled with "bait and switch" techniques; I know - I've owned a house on septic for 16 years, and experienced some of those characters. Now we have a company that I can say we have 100% confidence in and can trust to deliver on their commitments. They pride themselves on quality work and honest dealings. You can't ask for any more.
Very happy with Septic Service ProMy husband and I tried Septic Service Pro because we were unhappy with the Septic company we had been using. Jim and Mike came out to diagnose a problem we were having and they were both professional and pleasant. They explained, in detail, the work they were going to do and we appreciated the time they took to answer any questions we had. We felt they were very thorough and we were pleased with the whole experience.
Excellent SErvice and ValueMike Canavan and crew showed up on time and did an excellent job. He was thorough in explaining the process before doing any work, and completed the work for the price he quoted. I highly recommend Septic Service Pro for your next septic tank work.
Professional, Honest & Trustworthy I never had my septic tank pumped before, so I began by reading reviews for septic companies on Kudzu. All of the positive reviews for Septic Service Pro prompted me to call them. From the minute I spoke with them over the phone I knew this was an honest and professional company. They tell you exactly what it will cost. No upcharges or trying to sell you something you don't need. There are no surprises once they come to do the job. Jim and Mike came out and explained everything to me. They were so polite and helpful. I had a lot of questions about the process of pumping out a septic tank and they answered all of them. They explained everything to me as they were actually doing it. I learned a lot about how a septic system works and what to be aware of with an older tank. Jim and Mike are the kind of professionals that you definitely want to have working on your property. I wish all of the maintenance crews that I have had at my home for repairs and improvements could be as trustworthy as these guys. If you are looking for a septic service company, I promise you will not have anything negative to say about Jim, Mike or anyone else at Septic Service Pro. I will whole-heartedly be recommending Septic Service Pro to friends and family. Thanks, Bryan Robinson
Septic Tank InspectionWhile purchasing a house I had them come out a perform a septic tank inspection. They were all courteous and very knowledgeable of what was working properly and items that needed to be monitored or repaired. Well worth the money and would use them again for any septic tank needs in the future.
Trustworthy and ReliableJim and the rest of crew were prompt, courteous, and efficient. We called them to check out our rental property in Snellville. We were concerned over a lot of unknowns about our septic system. They walked us through the process, explaining what they did, and why they did it. We highly recommend them! George Franco.
You won't find any better. Anywhere..When I started having trouble with my septic system, I called two companys to check it out and what it would cost to fix it. Well I had major problems. Both companies told me the same thing about what was whong but it stopped there. Septic Service Pro gave me the best price by a lot and there was no high pressure from them like from the other co.. I hired them to do the job and they even went to the county to pick up a permit that I needed at no extra cost. My neighbor's tank went out when they were finishing my job and they went over to help her right away. Everyone in the company was very nice and I would use them again without thinking. LeRoy
Fixed a complicated problemJim and Clarence from Septic Service Pro were just great. I had an old septic system that needed a new drain field. But I had a small lot that was complicated by it being a lake lot and having a neighbors well next to my lot that myself and three neighbors shared. Jim persevered working with the county health department for many weeks to get a permit and design a system that fit my needs and budget. I couldn't have done it without their positive and can do attitude. I definitely recommend them.
Professional and Quality WorkI was very pleased with the service we received from Septic Service Pro. Was able to schedule an appointment very quickly. Jim and Mike arrived at the time promised. Jim was very thorough in his explanation of the work that was being done and the reasons behind each step. We did need some repair work and the options were presently clearly and the work done very efficiently. They did their best to minimize the area they needed to dig and cleaned up the area nicely when they were done. All in all, a very professional and quality job. I would recommend them highly.
I have used many and they are the bestVery courteous, explain everything in detail and go the extra mile. They did extensive repair along with pumping my system. I will use them for now on. They even made an extra free visit to help me with a building permit for Board of Health. What other company would do that!!!
Great service and wonderful peopleThe service was excellent. They were out when they said they would and have it completed and inspected as they told us. We had a field line problem and they came out and gave a reasonable price for the work to be done, however, they did not lay any grass seed down. We had hay all over the area worked on, but no grass. Overall they did what they said they would do. They even replaced a broken wheelbarrow one of their employees broke.
Satisfied CustomerNeeded service fast and didn't have time to research companies. Usually this is a recipe for disaster, but I was pleasantly surprised to find a great service company that responded fast and did the job right-and they were reasonably priced. Jim Canavan and crew were very professional. I would recommend them to anybody.
Great and Friendly ServiceThe crew arrived to check out my septic system. Inspected tank, tank was full and they pumped it. Air pump was broken and they fixed it. Good explanation on how the system works and how the keep it in great working order. Price was reasonable. Call Septic Service Pro first and you will be very pleased with their work.
Professional ServiceTheir tech arrived as scheduled, was able to identify the issue, explain the corrections needed, quoted the job & completed the repair timely. Well done! - I will use your services again.
Very ProfessionalVery Fast and professional - called on Friday and they were out on Monday at 9AM and were done in a little over an hour.
Highly recommendThe guys at Septic Service Pro did a great job. They explained everything very well. I was amazed at how small a hole they dug to get to the tank. Everything works great now!
Definitely recommend! This company was fast, curteous & knowledgeable. Commumicated clearly throughout the entire job @ a reasonable price. Was a painless process having this company service my septic system.
Highly recommendWhen looking for a service provider I like to read reviews on the company and see what other people thought about their service. So when my septic tank needed cleaning that's what I did and came upon Septic Service Pro and the reviews were excellent. I called and spoke with Clarence who was extremely friendly and knowledgable. My appt. was set for a few days out. However, they had a cancellation and were able to come even sooner. My husband and I were extremely pleased with Jim and Mike. They took their time in answering our many questions! We watched them work and they told us what they were doing every step of the way. I feared what our yard was going to look like when they finished after having to dig two holes, but I must admit I was amazed at how they put it all back together and it looked great. They don't use the bait and switch method on their pricing like many companies do, and their prices are very reasonable! And as an added bonus they gave us a years worth of Enzymes for our septic tank! I would highly recommend this company to anyone who is having problems with their septic system!
Would give 10 stars, if I could!Our septic system was backing up--can you picture sewer water in the shower with every toilet flush? Clarence answered our call at 8 am, and Jim and Mike were at our house by 10 am. Very knowledgeable and so helpful. Our septic tank inlet valve was completely clogged (thanks to the new garbage disposal and too much grease!). I recommend these fellows to anyone with septic problems!
Great Service and EducationJim and his brother were knowledgable and honest on repairing my septic system for a reasonable cost.
Top Notch Service!!!!!Great Guys, professional and knowledgable! Jim and his brother came out to service my very first septic system. I knew nothing about a septic system and to say the least I was nervous. But Jim was able to educate me on the inner workings of a septic system and how to maintain it. Such hard working professionals! What a great company; from Clarence to Jim and his brother. I couldn't be more pleased!!
Nice Folks, Great CommunicatorsMy neighbor found Septic Service Pro on kudzu.com and called them to repair his tank. I had been worrying about mine for years, so I asked Jim and Mike Canavan if they could pump it while they were on location. They were very accommodating and got the job done in a couple of hours. My tank needed repairs, which were obvious once the lid was opened. Jim had a price list of each repair and recommended the minimum necessary. His prices were comparable to what other friends have paid over the years. The finished work looked and they did a good job protecting the lawn and driveway.
Highly Recommended!We are new to having septic tanks and I needed some answers and information quickly. Not only did I get next day service, the pricing quoted was fair and reasonable. The representative took a lot of time to evaluate what was going on with the systems. I will use Septic Service Pro. Thanks Clarence!
DaculaStuck to the price quoted over the phone. Good quality and price, showed up on time. I will Septic Pro again!
Good Job !Very thorough,they do it the right way. Good price and very informative. I will use this company again.
Great Company!I called Septic Service Pro when our septic tank backed up into our house the second time. Nick came out and was super! He explained so many things to me about our septic tank. I was the only one home to meet him and sometimes companies take advantage of woman. Not Nick! He was honest and told me how to fix the problem the easiest, least expensive way possible. I will never use another company!
great job, thanks!jim did a graet job on my fathers tank,even though it was a little hard to get to.i could not have asked for better service, and i really appreciated the honesty and up front no hidden fees. Thanks Jim ,GREAT JOB!
Great ServiceThese guys were wonderful! They came late to clean our tank and found some problems. Everything was explained clearly and the price up front. They even explained to my husband over the phone the problems. I would highly rec. them. They stayed until after 10pm t o make sure everything was put back together right.
septic service proJim Canavan and his helper were very professional and polite. They called to let me know they were running a few minutes late. Had to clean out my septic tank and I feel I got a fair deal. I would recommend this company.
Don't call anyone elseExpert service and advice. Very prompt and very fairly priced. They pumped our tank and showed me some things that may need addressing later. I wouldn't hesitate to call them again if we ever need any additional service. You can't go wrong calling these guys!
Fantistic Service!Our septic tank was due for pumping so I called Septic Service Pro. These guys came out and did an A1+ job and worked most of the day to get our septic system in good working order, and for an extremely reasonable price. Definately call these guys...they get the job done!
Great Service!Septic Service Pro came out to my potential new home back in May 2009 and did an awesome job! They were able to fit me into their schedule when I needed them and was able to stay longer due to complications. Hopefully you guys remember me, but I bought the house! Thanks so much for helping me through that stressful time! Good luck with growing your business. I am definitely a customer for life!
OutstandingIntelligent, honest, service driven company. I've been ripped off before by others but these guys know their business and are a pleasure to do business with. I first encountered Nick working on a neighbors tank. When he left, he washed down THE ROAD before he left. He performed routine maintenance on my tank, and carefully explained each step of the process and didn't pressure me for any add ons. These guys will quote you a price and stick to it. No surprises. I highly recommend this company to anyone needing septic work.
WONDERFUL SERVICEWe received next day service and it only took about an hour to fix the problem. They even told us how to avoid the problem in the future. And they left our yard just like it was before they came. I would definitely recommend them to anyone who needs their septic tank serviced.
well donethese 2 young men did an excellent job. They found and corrected a problem that would have cost me $$$$ in the future. They do pumping they right way, not just drag a vacuum hose into the yard and charge $300, like 2 others I've used.
Reliable and professionalNick and his assistant took the time to explain exactly what they would be doing and made sure I understood the work to performed. Our septic tank was serviced promptly, and at the price quoted. Would definitely use again.
Very Pleasantly Surprised It's never fun to have a septic tank problem, but these folks made a bad thing easier to take. They came the day they were called, were friendly, polite, and they explained everything they had to do to fix the problem. Their pricing structure was very fair. Very little digging was needed in our case, and they left the yard in good repair. I would definitely use them again.
A Job Well Done!Nick did an excellent job fixing our septic problem! He gave us an honest evaluation of our problem and was able to fix it without total replacement of our system. Not only did he fix it, but he showed me step by step what he was doing and why. He made sure I understood the entire process. Very professional and we will use this company for all our septic needs!
Professional, Honest and KnowledgableNick showed up when he was suppossed to and was extremely professional but personable at the same time. He explained everything to me and even diagnosed a problem that I was having and even explained to me how to fix it at NO CHARGE. They worked until the job was completely done and I would feel same recommending them to all of my friends and family. Thanks Nick and keep up the good work.
Honesty you can trust!Awesome job! Nick and his crew explained each step as they went along. I highly recommend you call them first and last! You will not be disappointed!
Great service and superior quality workNick and team not only pumped the tank, they also found the root cause of our problem and fixed as cheap as possible. They really worked to make sure the root cause problem with our septic system was fixed the first time. They treated our house like it was theirs. Thanks guys!
Great Work Ethic!If you need help you with your septic tank problems and you appreciate hard work, value a good work ethic, if being kept informed as the job progresses is important to you and if QUALITY & RELIABILITY are non-negotiable, then call Septic Service Pro. When we had a septic tank backup into our home, we wanted to be sure that whoever we called would be "on the level" with us and stand by their work. Our septic system had been disabled with roots and had other inherent problems that seemed overwhelming. However, these two brothers were determined to not only fix the problems but to do it in a way that was cost effective. I am recommending them to everyone in our neighborhood and to anyone who is using this site and is in need of their services.
They saved me $Septic service pro saved me alot of money. I was planning on getting a new tank installed but after they serviced the old system it solved the problem.
Exceptional Customer ServiceMy husband and I had a septic overflow into the house on a Friday Night and by Monday realized we needed help with it. I found Septic Service Pro and called, they could come out within the hour. Nick the owner called me and said he would be there and was right on time. 4 hours later, we have our septic back with LOTS of knowledge on how it works and how to keep it working! Excellent Job!!
Best Value and Best Work in TownVery professional work with upfront pricing and great value! No hidden fees and extremely honest work. Highly recommeneded! Call these guys today!
Honesty and Integrity matter to Me!!!When another company told me that I needed thousands of dollars in repairs, these guys showed up and cut my cost in half. Septic seems to be a racket and these guys talked me through it and showed me the real problem. Needless to say, I didn't need a new system. There are still some people out there with integrity who aren't out to rob you blind. Thanks Septic Service Pro for your honesty... you have a repeat customer!